Terms &Conditions

All custom bridal gowns and evening gowns created by OT Haute Couture are made to order for a specific client. By placing a custom order and submitting your deposit, you enter into a binding agreement with OT Couture Inc. and accept all terms outlined in this section.

What “Custom” Means

A custom order at OT Haute Couture is a garment designed and constructed exclusively for you. It is built to your measurements, your chosen fabrics, and your personal vision as discussed and agreed upon at consultation. No two pieces are the same. Custom orders cannot be resold, restocked, or transferred to another client.

Deposit & Payment

A 50% non-refundable deposit is required at the time of order. This deposit confirms your order, reserves your place in our production schedule, and initiates the procurement of fabrics and materials specific to your garment.

• The deposit is non-refundable under all circumstances, including cancellation before production begins
• The remaining 50% balance is due at your final fitting or upon delivery, as agreed at the time of order
• Failure to pay the remaining balance may result in your garment being withheld until payment is received in full
• We accept payment by credit card, debit card, and bank transfer. All prices are in USD

Production Timeline

Custom gowns typically require 8 to 16 weeks from the date of order to completion, depending on design complexity, fabric availability, and fitting schedule. This timeline is an estimate and not a guarantee. OT Haute Couture will not be held liable for delays caused by fabric sourcing, shipping, or circumstances outside our control.

If you have a fixed event date, it is your responsibility to communicate this at consultation so we can assess feasibility. Rush orders may be available at an additional charge and are subject to atelier availability.

Client Responsibilities

As a custom client, you are responsible for:

• Attending all scheduled fittings at our Los Angeles atelier, or arranging alternative fittings by prior agreement
• Providing accurate measurements and notifying us promptly of any significant body changes during the production period
• Reviewing and approving design proposals, fabric swatches, and construction at each fitting stage
• Responding to communications from our team in a timely manner to avoid production delays

Design Ownership

All original designs, sketches, patterns, and creative work produced by OT Haute Couture remain the sole intellectual property of OT Couture Inc.. Commissioning a custom garment does not transfer ownership of the underlying design. You may not reproduce, share, or present OT Haute Couture designs to another designer or manufacturer for duplication.

Photography & Portfolio Rights

OT Haute Couture reserves the right to photograph completed garments for use in our portfolio, website, and social media channels. If you would prefer that your garment not be featured, please notify us in writing at the time of order. We will always handle client images with discretion and will not identify you personally without your consent.

Cancellations

You may request a cancellation at any time by submitting a written request to info@othautecouture.com. However, the following terms apply regardless of when a cancellation is requested:

• Your 50% deposit is forfeited in full, with no exceptions
• If fabric has been ordered, cut, or construction has commenced, you remain liable for the full remaining balance
• OT Haute Couture will determine in good faith what stage of production has been reached at the time of cancellation

We understand that life circumstances change. We approach every situation with care and professionalism. However, we cannot make financial exceptions to this policy, as costs are incurred on your behalf from the moment your order is placed. We encourage you to raise any concerns before placing your deposit.

Alterations After Delivery

Minor post-delivery alterations may be available through our alterations service and are quoted separately. Alteration services are non-refundable once work has commenced. Alterations requested outside the agreed scope at delivery will be treated as a new service.

Returns

All ready-to-wear items purchased through our boutique or online shop are final sale. We do not accept returns for any reason, including but not limited to change of mind, sizing, or styling preference.

We encourage you to review sizing guides carefully before purchasing and to contact us at info@othautecouture.com with any questions prior to placing your order.

Exchanges

Exchanges for a different size or style may be considered on a case-by-case basis within 7 days of delivery, provided:

• The item is unworn, unaltered, and in original condition
• All original tags are attached
• Proof of purchase is provided
• The item is not marked "Final Sale" at the time of purchase

Exchanges are offered at our sole discretion and subject to availability. The customer is responsible for all return shipping costs associated with an exchange.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or materially different from what was ordered, please contact us within 48 hours of delivery at info@othautecouture.com with photos and your order number. We will work with you to resolve the issue promptly.

Processing Time

Ready-to-wear orders are processed within 3 to 5 business days of payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. Custom orders follow the production timeline outlined in Section 01.

Shipping Methods & Estimates

We ship within the United States and select international destinations. Estimated delivery times are as follows:

Delivery estimates are provided by carriers and are not guaranteed. OT Haute Couture is not responsible for delays caused by carriers, customs, weather, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on order weight, destination, and selected method. Free standard shipping may be offered on qualifying domestic orders — see our website for current promotions.

International Orders

International customers are responsible for all customs duties, import taxes, and fees imposed by their country of residence. These charges are not included in your order total and are collected separately by your local customs authority. OT Haute Couture has no control over these charges and cannot predict their amount.

Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, OT Haute Couture is not responsible for lost or stolen items. If your tracking shows delivery but you have not received your package, please contact the carrier directly. We recommend shipping to a secure address.

Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. OT Haute Couture is not liable for orders delayed or undeliverable due to an incorrect address. Additional shipping charges may apply to reship an order returned due to an address error.

Acceptable Use

By using othautecouture.com, you agree to use the website for lawful purposes only. You may not use our website to:

• Reproduce, copy, or distribute any content without written permission from OT Couture Inc.
• Submit false, misleading, or fraudulent information through any form or purchase
• Attempt to gain unauthorized access to any part of our website or systems
• Engage in any conduct that disrupts or interferes with the website's functionality

Accuracy of Information

We make every effort to ensure product descriptions, pricing, and availability on our website are accurate. However, we reserve the right to correct errors and to cancel or refuse any order placed based on incorrect information. We will notify you promptly if this occurs and issue a full refund if applicable.

Intellectual Property

All content on this website — including images, text, graphics, logos, design sketches, and video — is the property of OT Couture Inc. and is protected by copyright law. Unauthorized use, reproduction, or distribution is strictly prohibited.

To the fullest extent permitted by applicable law, OT Couture Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, website, or products — including but not limited to loss of revenue, loss of data, or any damages related to delays in production or delivery.

Our total liability to you for any claim arising out of or related to a custom order or purchase shall not exceed the amount you paid for the specific order giving rise to the claim.

Nothing in these terms limits our liability for fraud, personal injury caused by our negligence, or any other liability that cannot be excluded under California law.

These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising from these terms or your relationship with OT Couture Inc. shall be subject to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.

Before initiating any formal dispute, we ask that you contact us directly at info@othautecouture.com to allow us the opportunity to resolve the matter informally. We are committed to working through any concerns with professionalism and good faith.

OT Couture Inc. reserves the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page with a revised effective date. Your continued use of our website or services after any changes constitutes your acceptance of the updated terms.

We recommend reviewing this page periodically. For questions about any changes, contact us at info@othautecouture.com.