Privacy &Policies

Each bridal gown and evening gown created at OT Haute Couture is designed, cut, and hand-finished specifically for the client who ordered it. Your gown is not a stock piece — it is a singular garment built to your exact measurements, your chosen fabrics, and your personal vision, refined through multiple fittings in our atelier.

Because of the deeply personal and irreversible nature of custom couture, all custom orders are governed by the following terms. By placing a custom order and paying your deposit, you confirm that you have read, understood, and agreed to these terms in full.

The Couture Process

Here is what happens from the moment you place your order — and why our policy is what it is:

1. I

   Consultation

   We discuss your vision, measurements, fabrics, and silhouette. Your deposit is collected and your order officially begins.

2. II

   Design & Proposal

   Our team prepares sketches, selects fabrics, and presents your full design proposal. Materials are sourced specifically for you.

3. III

   Creation & Fittings

   Your gown is cut, constructed, and fitted to your form — typically two to three fittings over 8 to 16 weeks.

4. IV

   Final Delivery

   Your completed gown is pressed, steamed, and presented to you in full. You leave our atelier ready for your moment.

Deposit

A 50% non-refundable depositis required at the time of order to secure your appointment, reserve our atelier's time, and begin procurement of your fabrics and materials. The remaining balance is due upon final fitting or delivery, as agreed at the time of order.

This deposit is non-refundable under all circumstances. It covers your consultation, design planning, fabric sourcing, and the reservation of your production window. Even if you request a cancellation before construction has begun, the deposit will not be returned.

Why We Cannot Accept Returns

A bespoke gown is not a product — it is a collaboration between you and our atelier. By the time your garment is complete, it reflects:

• Your exact measurements, taken and refined through your fitting appointments
• Fabrics selected, ordered, and cut specifically for your order
• Dozens of hours of skilled hand-labor by our team
• Multiple fittings where you approved the construction in progress
• A final presentation where the completed piece was reviewed with you

This garment was never available to another client. It cannot be returned to stock or resold. All sales are final.

Cancellations

If you choose to cancel your order after it has been placed:

• Your 50% deposit is forfeited, with no exceptions
• If fabric has already been cut or construction has begun, you remain responsible for the remaining balance, as the work cannot be undone or reassigned
• Cancellation requests must be submitted in writing to info@othautecouture.com

We understand that circumstances can change, and we approach every situation with care. However, we are unable to make exceptions to this policy. If you have concerns before committing to a custom order, we encourage you to raise them during your consultation — before your deposit is placed.

Design Changes After Production Begins

Minor refinements are addressed through your fitting appointments. Significant design changes requested after fabric has been cut may incur additional charges and do not affect the final sale nature of the order. All agreed-upon changes must be confirmed in writing.

Fit & Alterations

Your gown is constructed to the measurements provided at consultation and refined through your fittings. Minor post-delivery alterations may be available through our alterations service and will be quoted separately. All alteration services are non-refundable once work has commenced.

Ready-to-Wear Items

Ready-to-wear pieces purchased through our boutique or online shop are final sale. We do not accept returns for any reason.

Exchanges for a different size or style may be considered within 7 days of purchase, provided the item is unworn and unaltered, with all original tags attached and proof of purchase. Exchanges are offered at our discretion and subject to availability.

Alteration Services

All alteration services are non-refundable once work has begun. By approving alterations, you confirm acceptance of the agreed scope and cost.

OT Couture Inc. values your privacy and is committed to protecting your personal information. This section explains how we collect, use, store, and protect your data — including information collected through our website, forms, and text messaging communications.

Information We Collect

• Name, phone number, and email address
• Measurements and fitting notes, shared in the context of a custom order
• Messages and inquiries submitted through our contact forms
• Any other information you voluntarily provide

How We Use Your Information

• To respond to inquiries and consultation requests
• To manage your order, fittings, and ongoing communications
• To send service-related updates and appointment reminders
• To improve our services and website experience

We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.

Text Messaging (SMS)

By providing your phone number and opting in through our website or other authorized methods, you consent to receive text messages from OT Couture Inc. at +1 (424) 396-2424. Messages may include appointment reminders, order updates, and service-related information. Message frequency varies. Standard message and data rates may apply.

To opt out at any time, reply STOP to any message. For assistance, reply HELP or contact us at info@othautecouture.com. Consent to receive text messages is not a condition of purchase.

Mobile Opt-In Data

Mobile opt-in information is never shared, sold, or disclosed to any third party, for any purpose.

Data Security

We implement reasonable administrative and technical safeguards to protect your personal information. While no method of transmission over the internet is entirely secure, we take appropriate steps to reduce risk.

Your Rights

You have the right to request access to, correction of, or deletion of your personal information at any time. To exercise these rights, contact us at info@othautecouture.com.

Updates to This Policy

We may update this policy from time to time. Any changes will be reflected on this page with a revised effective date.